Frequently asked questions
Answers on provisioning, pricing, support, payments and how to deploy IPXON infrastructure in Latin America.
How long does it take to provision a server?
Delivery time isn't a fixed promise per city: it depends on the SKU you choose and the stock available at that location. The configurator calculates the exact window for your server-and-PoP combination and shows it before you confirm. For large projects or quote-only locations, an account engineer will contact you.
Are taxes included in the displayed prices?
Prices shown are in USD, tax-exclusive. Depending on your billing country, local taxes (VAT, etc.) may apply. The final checkout summary will include all applicable charges.
Can I customize the hardware configuration?
Yes. Plans include optimized standard configurations. For special CPU, RAM, storage or networking requirements outside the catalog, use the 'Request quote' option.
How does technical support work?
All plans include 24/7/365 technical support for critical incidents. Operational requests. Enterprise plans may include response SLAs with contractual targets per the service agreement.
What payment methods are accepted?
We accept wire transfer (local and international), credit/debit cards, PayPal and cryptocurrency payments (BTC, ETH, USDT). Annual contracts can be processed via corporate purchase order.
What's the difference between On Demand and Reserved?
On Demand (monthly) requires no commitment. Reserved (yearly) includes a 15% discount on monthly pricing and availability priority. You can switch between modes at any time.
How is bandwidth usage calculated?
Included bandwidth covers inbound and outbound traffic.
Can I deploy using the IPXON API?
You can provision today from the PRESENCE® platform. The public REST API is in early access; .