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COMPANY

Our staff is made up of highly efficient people who use their experience gained from years of working in the telecommunications industry to provide support and fast solutions based on your requirements.

Our consultants will guide you step by step from a suitable proposal based on your requirements up to the solution of any problem, they will always be available to you whenever you need them.

The sales team will prepare the best possible offer by analyzing your needs and requirements. Our engineering department will guarantee the stability and peak performance of our infrastructure so that your applications always remain online.

All of these factors make IPXON a solution of excellence with high standards of service and quality of care.

Platform

We have developed a unique work methodology that lets you manage Cloud services that are physically located in places that were relatively inaccessible in the past, mainly throughout South and Central America, which enables you to centralize the operation of all your servers in our company while relying on centralized support, billing and global payments.

Hosting in over 30 locations.

Guaranteed SLA

Fast services.

Unified billing.

5 global monitoring nodes.

Support Center with tickets and live chat.

24/7/365 Support

Support

Customer care and relations are a fundamental pillar of our company, which is why all of our service plans include support. Our staff will personally attend to each of your concerns through the means of contact that is most convenient to you: Chat, Telephone, E-mail, Ticket Center.

FLEXIBLE SUPPORT

Our support tools will enable you to contact our staff immediately via your laptop, telephone or any other device with Internet access.

simple call

90% of the time our staff will solve your problem in one single call, we know how valuable your time is and our efficiency is proven by our clients.

Premium Support

If your company requires a personalized support plan that allows you to have external IT staff that will guarantee proper functioning of your website, find drawbacks in performance, development or personalized configurations, please dont hesitate to hire us to analyze your case.

Superior Service

Our customers are our biggest asset, and we work day in and day out to make sure they keep coming back. We are going to share with you a preview of how your experience will be at SmartPBX:

Welcome

By signing up for the service we will send you an email with all of your account details. You will also be introduced to our platform so that you can get the most out of it, you will receive all of our contact information should you have any additional questions.

Support

Depending on the requirements of your business, our technical department will advise you on the necessary adjustments to be made as they present themselves.

Scaling

New questions and requirements will arise as you use the system, your personal advisor will be just a phone call away to quickly provide you with the attention you need.

LEVELS OF CARE

Support Center

The support center is where we administer all of your accounts executive and technical operations and from where you can manage all of your needs.

4 levels of care

Our care policies guarantee fast scalability based on your needs: Corporate Support, Senior Support Specialist, Engineering, CEO.

24/7 Support

Chat, Email, Telephone, Support Center.